Why smart SERVICE?

Why choose a smartSERVICE Maintenance Plan?


Choosing a smartSERVICE maintenance agreement is smart thinking. With one easy-to-manage smartSERVICE contract you can cover your GC, LC and MS instruments. Speck & Burke have developed smartSERVICE by listening to our customers. smartSERVICE is different from other service products because it is an end-to-end managed contract which does not begin and end with an engineer’s visit.

We start by carefully listening to what you require from your maintenance agreement and we then build one of our unique modular contracts to meet those needs. This way you only pay for exactly what you need. Once you are happy with your proposed plan our efficient contract processing reduces your administration hassles and leaves you free to carry on with your work, secure in the knowledge you have all the support you need. Our service co-ordinator will automatically contact you to schedule your service - we remember so you don’t have to!

With a smartSERVICE maintenance plan you will benefit from having a designated service coordinator who will manage any service issues that may arise, from logging the call to the follow up, to ensure you are entirely happy with the service. This ensures that we are always on top of the situation, leaving you to get on with your job. When you have a smartSERVICE plan you can be confident that you have a team of experts ready to provide you with excellent technical and applications support. When the time comes to review your maintenance plan, one of our team will assist you in assessing your current and future requirements before presenting you with a proposal for your ongoing smartSERVICE support plan.

We deliver a smarter service because of our key strengths:

Experience, Qualifications & Accreditations. Our engineers each have an average of 19 years experience. They have a wide, ever-expanding range of expertise due to our strong commitment to hiring only the best engineers and providing ongoing training and skills development. This maintains our high first time fix rate and therefore reduces your downtime.

Experienced support staff & service software. It is not only the experience of our engineers that is second to none; the service support team are professionals who, in using our Service Management Software, ensure you experience a seamless service.

Flexible Service Contract. We work with you to develop the appropriate service level agreement for your equipment and needs, taking into consideration such factors as age and type of equipment, operational importance and budget. This approach ensures that you only pay for the level of service needed to meet your requirements. We can also offer two or three year plans, saving you even more.

Nationwide Coverage and Response. Our strong service team is located throughout the UK. We are able to cover all your sites and can respond to critical issues promptly. It is this ability to respond quickly which has earned us a 97% repeat business rate for our service customers.

Multi-manufacturer Servicing. We cover a wide range of instruments including a large number which the manufacturers list as “obsolete”. Owing to our large warehouse stock of parts we can help increase your instrument life-span.

Technical Support. We have a trained team ready to provide technical support over the phone which can save you time and money by reducing the need for call outs.

Application Support. We have an experienced team of chromatographers on hand to help solve your application problems, giving you more productive time in the lab.