Returns policy
- All our consumables are sold to you with the benefit of the manufacturer's warranty. We will accept returns of faulty goods notified to us within 14 days of delivery, subject to the terms of the manufacturer's warranty.
- If faulty goods are to be returned to us you must obtain an RMA (Returned Merchandise Authorization) from our Customer Services department. The RMA will be valid for 28 days. We will arrange for collection of the Goods, which must be available for collection in their original packaging together with all accessories and manuals. We cannot accept unauthorized returns which do not have an RMA.
- If you change your mind we may take goods back at our discretion if they are unopened, unused and in perfect condition. There may be a restocking fee plus a collection charge of £9.50 for this service. Please contact our Customer Services department.
- Please note we do not accept returns of special purchase items e.g. made to order items.












